Building Capacity for Serving People with Disabilities Through the One-Stop System: Boston, MA


“The Quincy Career Center One-Stop in Massachusetts has implemented a number of strategies to improve their capacity to serve people with disabilities. Included in these is a Disability Program Navigator, funded by DOL Employment & Training Administration, who assists the One-Stop staff to better serve customers with disabilities by providing information and resources that address specific customer needs. The navigator also ensures that staff is trained in disability matters so they can more effectively serve customers. Additionally, the One-Stop has two Disability Employment Specialists who are subcontracted to offer onsite, very intensive and customized career services to eligible customers with disabilities.”

State Policies & Initiatives: 
Systems-Change Funding
  • Other
  • Cross-Agency Collaboration / Partnerships
  • Resource Leveraging
  • Institute for Community Inclusion
Date Enacted: