Workforce Services Policy – Co-Enrollment of American Job Center Customers


“The purpose of the Workforce Innovation and Opportunity Act (WIOA) is to develop Tennessee’s workforce by encouraging access to education and skills training as they directly align with business needs. This policy introduces strategies to strengthen participant outcomes by increasing access to multiple services in order to benefit the long-term success of recipients. This simultaneous admission to programs is known as ‘co-enrollment’…

Individuals entering an American Job Center will be greeted with a “no wrong door” approach; the Tennessee Combined State Plan indicates that there is no incorrect entry point for an individual seeking services. During the first step a staff member will conduct a verbal assessment – mainly focused on the individual’s eligibility for WIOA Title I and III programs – that addresses barriers to employment, establishes priority of service, and identifies a disability that requires further resources. Using this assessment the staff member then offers guidance about the most appropriate next steps.”

State Policies & Initiatives: 
  • Department of Workforce Development
  • Cross-Agency Collaboration / Partnerships
  • WIOA
Date Enacted: